Privacy policy

We fully respect our customers right to privacy and protect their data at all times. Meleniak usability is a trading name of Meleniak Ltd.

Meleniak Ltd. is committed to protecting the privacy of visitors to its Websites. Meleniak Ltd. analyses aggregate and non-personally identifiable data relating to usage of the Websites. In accordance with the UK Data Protection Act 1998, any personal information collected is done so with the explicit knowledge and authorisation of users upon registration, request or submission of order to the Websites. Information provided at the time of registration or submission will be used to provide the requested information and may be used for marketing research relating to Meleniak Ltd. and its various Websites. It will not be used for any unsolicited communication to users unless so authorised by them. Meleniak Ltd. will use its best endeavours to ensure that user data is kept secure at all times.

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognise you automatically whenever you visit our site so that we can personalise your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping bag or receiving personalised recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

You must have javascript enabled in your browser in order to be able to fully use the shop pages. It is a requirement of our website platform and without it, some pages will not provide the full functionality (such as the contact-us form). Javascript is a programming language that runs in your browser and is used to perform screen manipulation, validation and image loading. Rest assured that our web sites do not contain any malicious scripts or threats to your privacy and security. Javascript is not required to view the main site content pages apart from active mail links and contact management.

Meleniak Ltd. will never sell, rent or otherwise make available any personal data submitted by visitors to its Website to other third-parties, except where it is part of providing a service to you e.g. arranging for delivery of goods to you, carrying out credit and other security checks. Upon request, Meleniak Ltd. will remove users personal information from its database thereby cancelling any registration. Furthermore, upon request, registered visitors may access and/or correct any erroneous information.

Any request concerning personal data and/or cancellation of registration to any services provided through the Meleniak Ltd.  Websites should either be emailed to [Please enable JavaScript to view email addresses

The host server for this Website is located in the UK and the company is British - differences are subject to the courts of England and Wales and United Kingdom data protection laws.

Payment security

When appropriate, we can accept Visa, MasterCard, Solo and Maestro credit and debit cards. Payment is debited from your card at time of order. Our merchant bank account is with Natwest Streamline and all transactions on our payment Website are processed using Sage Pay, a highly secure online payment gateway that encrypts your card details in a secure host environment. Sage Pay comply with the Payment Card Industry Data Security Standard (PCI). Meleniak Ltd.  do not hold any credit card details on file. Various highly effective checks are used to ensure it is not a fraudulent order before we despatch the goods.

When appropriate, we use a secure and fully PCI compliant shopping cart service for the e-commerce part of our Websites. Our Website payment pages and account pages use Secure Socket Layer (SSL) encryption technology when appropriate, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the security of your payment and personal details very seriously. We may vary this security technology in the future if we feel you will benefit from greater security whilst using our Websites.

You can tell whether a webpage is secure as 'https' will replace the 'http' at the front of the website address in your browser address window, also, on some browsers, a small locked padlock will appear somewhere in your browser window. Microsoft Internet explorer shows a small padlock near the url whereas Safari has a small padlock at the top right hand side of the browser window. With the exclusion of the bottom toolbar in Firefox 4, the security padlock icon no longer shows on this browser, but the area in the top left hand corner of the url should be coloured blue or green and will show you identity information if you click it . Older browsers often have a padlock at the bottom of the browser window.

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